Toys"r"us

I visited Toysrus Windsor twice in the last week. Both times I was helped by friendly and patient staff members. I visited during a Lego make and take. Lauren was the staff member making Lego packs for families to assemble as well as assisting them if they needed help. She had a lot of patience and was not bothered by questions. She got the line down quickly. My second visit I was assisted by Michelle at Customer Service. She got my issue resolved quickly and was so kind. She even helped me locate an item I needed to fulfill my daughter's Christmas list. I am grateful that the staff here always make the effort to acknowledge customers. It really makes a difference in my opinion. Thank you for employing wonderful people at this location .

Great store with great location and parking. Huge selection of toys and accessories for each child's age group. Everything is laid out nicely with spacious aisles. Staff is trained properly as they stop what the are doing to help if need. Nice to see only store in area that can participate in Mattel promotions. Clean bathroom available at back of store. When cashing out the cashiers are awesome, always take time to engage in your purchase, just don't ring you up and move on to the next customer. But still very quick and efficient. Great customer service.

One particular employee, older lady with glasses for the baby registry completion was completely useless. Apparently, she doesn't get paid enough to problem solve and deal with an upset customer. We spent an hour in the store to purchase the rest of the items on the registry but she did not provide a reasonable solution because its corporates fault they won't send a coupon until after your due date. The rest of the team actually tried to come up with a solution. This review is directed at the the employee that doesn't make enough to deal with an upset customer. Sunday evening at 5pm and wanted to get out of their shift asap. I'm sorry I'm in your way and your hands are tied. But the rest of your team was able to come up with a solution. Have some pride in your work. Don't work if you don't want to even try. Waste of my time. Maybe you don't get paid more because you suck at customer service.